These terms and conditions are for all customers except those in the USA. For the USA terms and conditions please click here.
Allstar Uhlmann UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details are:
Allstar Uhlmann UK Ltd
514 Ipswich Road
Phone: 01753 517636
Making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept payment by Visa and Mastercard credit and debit cards. Please note your card will be charged at the time you place your order.
After you place your order with us you will receive an email which contains a detailed acknowledgement of the goods you have ordered. This does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us when we send you a receipt for your payment
We are always reviewing our special offers to bring you the best deals possible. If you are a club or association that enjoys an agreed discount, we will always give you whichever works out to be the lowest price (either the special offer or the agreed discount).
Any orders that have been tailor made will require additional costs that we will contact you about. Any of these orders cannot be returned or refunded.
Shipping and handling
Orders will normally be shipped within two working days of receiving your order.. Where an item is out of stock there may be a delay in shipping. We will acknowledge your order by e-mail and include the charge being made for normal weekday delivery by DPD for deliveries in the UK. Requests for special delivery (by a specific time or on a Saturday) will incur an additional charge which we will advise separately. Shipping costs for deliveries outside the UK (excluding the USA) will be advised by e-mail. Orders are normally sent insured by courier. Small items are sent by Royal Mail. All orders are shipped from our warehouse in the UK. Please note we can only ship to permanent residential and business addresses.
If a parcel arrives damaged or has been opened please inspect the contents are complete and undamaged prior to signing for it. Allstar Uhlmann UK cannot accept responsibility for missing or damaged items once signed for. You must notify us in writing within 48 hours of receipt any discrepancies against items ordered.
If your item is not in stock, we will back order for you. On occasion we may offer you an alternative item and notify you of any cost implications. You will always be emailed with the option to cancel your order if you would rather not wait or the alternative offered is not acceptable.
PRICES QUOTED ON THE UK SHOP SITE INCLUDE UK VAT. Customers from countries outside the UK using the UK shop site will NOT be charged UK VAT, but customers are responsible for all import/local tax charges that may be levied upon importation to their country. We therefore must stress that IF charged import duty/tax it is the purchasers responsibility to cover any charges levied. We recommend you check locally before placing your order.
Credit card security
At the start of our checkout process all communication between your computer and our website becomes encrypted using a SSL 1,024bit security certificate. Your payment card details are handled directly by our payment service provider, Sagepay. Our staff have no direct access to your full card number.
For your security we operate the Verified by Visa and Mastercard Securecode schemes. If your card issuing bank is part of this scheme, to enhance your security, you may requested to enter your Verified by Visa and Mastercard Securecode as part of the checkout process.
For further information see –
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee if returned unused. Unfortunately due to the nature of the sport of fencing we cannot guarantee blades.
If you need to reach us, please email us at firstname.lastname@example.org, alternatively, you can call on 01753 517636 between 10:00 and 17:00 or write to us at Allstar Uhlmann UK Ltd, 514 Ipswich Road, Slough, SL1 4EP, United Kingdom
Allstar Uhlmann UK do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by adjusting your browser settings. If you turn off cookies, you will be unable to place orders and may experience difficulties with other areas of the site.
Returns & exchange policy
Goods may be returned for a full refund within 30 days of purchase provided that the goods are unused and in good condition in the original packaging with a copy of the original receipt annotated with your instructions wishing to return the goods. If you wish to exchange any item ordered incorrectly then exchanges can be made but shipping charges will be applied. Goods should be returned to our warehouse at the address given above. We can only refund/exchange against items we receive back and cannot be held responsible for items lost in transit. Therefore please insure your return shipment. All items will be inspected prior to refunding/exchanging.
If returning goods from outside the UK please ensure that the package is clearly marked on the outside as “returned goods”. Any duty charged by UK authorities will be deducted from any refunds given
We only accept orders fo special order items, made to measure, outsized and customised items on the basis that once processed for production they cannot be cancelled or returned for refund/exchange UNDER ANY CIRCUMSTANCES.
Your credit card will be charged at time of ordering.
The shop has been designed and built to be accessible to wheelchair users.
What are cookies?
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The cookies we set
- Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third party cookies
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the GDPR Cookies Policy Generator
However if you are still looking for more information then you can contact us through one of our preferred contact methods.
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