AllstarFencing (US) Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details are:
AllstarFencing (US) Limited
514 Ipswich Road, Slough, Berkshire, United Kingdom, SL1 4EP Phone 0044 1753 517 636 UK hours
11.00 to 16.00
Our Company is registered at
98/2 Eastfield Drive, Eastfield Industrial Estate, Penicuik. Midlothian United Kingdom, EH26 8HJ
Email: sales@allstarfencing.us
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy
into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked
for a few details that we need to be able to complete the order. Remember delivery to the USA when
using this web-site is FREE.
The minimum order size is $30
We accept payment by Visa and Mastercard credit cards. For your convenience the site is
priced in US$, delivery included. Please note your card will be charged at the time you
place your order.
After you place your order with us you will receive an email which contains a detailed acknowledgement
of the goods you have ordered. This does not indicate that a contract exists between us. We will indicate
acceptance of your order, and hence a contract between us when we send you a receipt for the
payment.
Shipping And Handling
Orders will normally be shipped within two days of receipt of your order. Where an item is out of stock there may be a
delay in shipping. Once we have the details of your order we will advise you of the delivery schedule by
e-mail. Orders are normally sent insured by courier. Small items are sent by Royal Mail. All orders are
shipped from our warehouse in the UK. Please note we can only ship to permanent residential and
business addresses and not to mailbox or temporary addresses.
If a parcel arrives damaged or has been opened please inspect the contents are complete and
undamaged prior to signing for it. AllstarFencing (US) Limited cannot accept responsibility for missing
items once signed for. You must notify us in writing within 48 hours of receipt any discrepancies against
items ordered.
Back Orders
If your item is not in stock, we will back order for you. Sometimes we may offer you an alternative item
and notify you of any cost implications. You will always be emailed with the option to cancel your order if
you would rather not wait or the alternative offered is not acceptable.
Tax Charges
Customers are responsible for all import/local tax charges that may be levied by US authorities.
However in our experience US customs do not require a local US handling agent to clear consignments
below $800 in value resulting in most orders ‘self clearing’ and being delivered out to our customers
quickly. We must stress that IF charged import duty/tax it is the purchasers responsibility to
cover any charges levied.
Credit Card Security
At the start of our checkout process all communication between your computer and our website
becomes encrypted using a SSL 1,024bit security certificate. Your payment card details are handled
directly by our payment service provider, Sagepay. Our staff have no access to your full card number.
For your security we operate the Verified by Visa and Mastercard Securecode schemes. If your card
issuing bank is part of this scheme, to enhance your security, you may be requested to enter your
Verified by Visa and Mastercard Securecode as part of the checkout process.
For further information see –
http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp
http://www.mastercard.com/uk/personal/en/cardholderservices/securecode/index.html
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee if returned
unused. Unfortunately due to the nature of the sport of fencing we cannot guarantee blades
If you need to reach us, please email us using the link shown above, alternatively, you can call
on 0044 330 123 4452 between 11.00 and 16.00 UK time or write to us at AllstarFencing (US) Limited,
514 Ipswich Road, Slough, SL1 4EP, UK
Privacy Policy
AllstarFencing (US) Limited do not disclose buyers’ information to third parties other than when order
details are processed as part of the order fulfilment. In this case, the third party will not disclose any of
the details to any other third party.
Cookies are used on this site to keep track of the contents of your shopping cart. You can turn off
cookies within your browser by adjusting your browser settings. If you turn off cookies, you will be
unable to place orders and may experience difficulties with other areas of the site.
Garment Care
Please take care to observe the Washing Instructions found on the labels sewn inside the garments.
However, if your garment has been named or flagged then the Maximum washing temperature is 30
degrees C using a mild detergent. DO NOT use softener or bleach or tumble dry. Even if your
garment has not been named or flagged following these enhanced instructions will extend the lifetime of
your purchases. Failure to follow the appropriate instructions will invalidate any compensation claims for
faulty goods.
Returns & Exchange Policy
All goods may be returned for a full refund within 30 days of purchase provided that the goods are
unused and in good condition in the original packaging with a copy of the original receipt (which will
have been e-mailed to you) annotated with your instructions wishing to return the goods and indicating
whether you require a refund or replacement. If you wish to exchange any item ordered incorrectly then
exchanges can be made but shipping charges will be applied. Goods should be returned to the address
shown at the top of this page and receipt sent with the shipment. We can only refund/exchange against
items we receive back and cannot be held responsible for items lost in transit. Therefore please insure
your return shipment. All items will be inspected prior to refunding/exchanging. When returning
Items for a Refund or Exchange you must clearly mark the documentation and the outside of
the package “RETURNED GOODS” to avoid Customs charges by the UK authorities. Failure to
do so will result in any charges being deducted from the refund.
We only accept orders for special order items, made to measure, outsized and customised items on the
basis that once processed for production they cannot be cancelled or returned for
refund/exchange UNDER ANY CIRCUMSTANCES.
Remittance terms
Your credit card will be charged at time of ordering.
Cookie Policy
What are cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How we use cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The cookies we set
- Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third party cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
More information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the GDPR Cookies Policy Generator
However if you are still looking for more information then you can contact us through one of our preferred contact methods.